GiovanniRichelieu wants every order to arrive in good condition and match what was purchased. If there is a problem with your order, please contact customer service so we can review it fairly and promptly.
What Is Covered
Coverage applies to items that arrive damaged, defective, incorrect, or incomplete. Please contact us within 7 days of delivery and include your order number, photos of the product and packaging, and a clear description of the issue.
Eligibility Window
Warranty and after-sale requests should be submitted within 7 days after delivery unless a longer product-specific warranty is clearly stated on the product page or included with the item. Requests submitted after the review window may be limited or declined.
Condition Requirements
Items must be kept in a reasonable condition for review. Please do not discard packaging, labels, accessories, manuals, or damaged parts until customer service has completed the review, because these details may be needed to confirm the issue.
What Is Not Covered
This policy does not cover normal wear, accidental damage, misuse, improper care, unauthorized repair, or issues caused after delivery by handling outside our control.
How to Submit a Request
Email service@giovannirichelieu.shop with your order number, checkout email address, photos, and a short explanation of what happened. Please keep the product and packaging until your request has been reviewed.
- Include photos that clearly show the product issue and the shipping package when relevant.
- Describe when the issue was noticed and whether the item was used, installed, washed, assembled, or altered.
- Do not return any item before receiving instructions from customer service.
Review Process
After receiving your request, we may ask for additional photos, product details, packaging information, or carrier information. Review times vary depending on the issue and the information provided.
Resolution
After reviewing your request, we may offer a replacement, refund, store credit, repair guidance, or another reasonable solution depending on the situation and available order information.
Review Limitations
Warranty or after-sale requests may be denied when order information cannot be verified, the request is submitted outside the review window, or the issue appears to result from use after delivery.
Shipping for Approved Claims
If a return shipment is required for an approved claim, customer service will provide instructions. Unauthorized returns, returns sent to the wrong address, or packages shipped without approval may not be accepted or reimbursed.